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Travel CONSULTANT - Travel Desk

The following general activities are not exclusive of other duties, which jobholder has to perform, assigned by the management
GENERAL ACTIVITIES

1. Sales and clients
• Provide literature and information to clients concerning local, interstate and international tours, Travel routes, accommodation, local customs, fares and Travel regulations
• Discuss with clients about their requirements and advise the suitable options
• Prepare and submit tailor-make inbound and outbound Travel itineraries including of creating detailed programs and price proposals
• Guide prospective clients and entice them to confirm the booking
• Make Travel, accommodation and related bookings and confirming them
• Confirm the program order and notify clients of compulsory information / documents (luggage limits, insurance, medical, passport, visa and currency requirements)
• Maintain and develop a good relationships with existing customers (individuals and groups)
• Handle and reply to any comments or complaints after discussing with the manager (if any)
• Inform quickly the Department Manager in case of real problems, allowing a suitable solution

2. Contact with suppliers
• Make reservation with suppliers and partners in a timely manner
• Maintain and develop a good partnership and relationship with all kinds of suppliers

3. Accounting
• Issue invoices for each booking and collect payments and maintain records of transactions (if applied)
• Assist accounting department with regards to payment matters
• Alert the Department Manager in case of non payment

4. Administration & Information
• Issue all Travel documents to customers
• Keep oneself informed about all tourism-related issues in destinations area
• Ensure all sales are reported in Tourplan software as well as sales report
• Assist with changes to Travel arrangements and booking where required
• Use Exotissimo’s standard operating procedures in all actions

SPECIFIC ACTIVITIES
Travel Desk:
• Respect the norms and procedures of the Hotel
• Identify and maintain contact with the Hotel staff related to the Travel Desk activities


Required Skills/Experience:
• Degree: Bachelors
• At least 2 years experience in tourism field
• Fluent verbal & written communication skills in both English & Vietnamese
• Be able to work under pressure, time limit .
• Be able to provide good services to your clients. Meaning: fast, clear, professional, straight-to-the-point answer.
• Be able to work as a team, voluntarily help your departmental co-workers.
• Be able to give good, well-qualified Travel advice to clients.
• Good office skills and office computer skills (MS Office Applications)

Liên hệ:


Do Thi Van Anh (Ms.)
Assistant to Human Resource Manager

EXOTISSIMO Travel
26 Tran Nhat Duat Street,
Hoan Kiem District, Hanoi, Vietnam
Tel (844) 3828 2150 (ext.133) | Fax (844) 3828 2146
Email: vanh@exotissimo.com I Skype: dothivananh

Visit us at: www.exotissimo.com - Join us on Facebook: http://groups.to/exotissimo